Help Center
Everything you need, plain English.
Activation walkthroughs, device compatibility, eSIM vs physical SIM, and how to bring your number across.
01 — Activation Guide
How to activate your SIM or eSIM.
eSIM (5 minutes)
- Buy your plan and receive a QR code by email.
- On iPhone: Settings → Mobile → Add eSIM → Use QR Code.
- On Android: Settings → Network → SIMs → Add eSIM.
- Scan the QR code and follow the prompts.
- Toggle the new line as primary or data SIM.
Physical SIM
- SIM ships next business day to your address.
- Insert into your phone's SIM tray.
- Visit the activation URL printed on the SIM card.
- Enter SIM serial (ICCID) and your details.
- Restart your phone — you're live within 30 minutes.
Heads up: these details are a guide only and are subject to the service provider's policy and process. Always check your provider's official activation steps before starting.
02 — Compatible Devices
Will my phone work with eSIM?
eSIM requires a phone unlocked to all networks and released roughly after 2018. Below are the most common Australian-supported devices.
Apple iPhone
XS, XR, 11, 12, 13, 14, 15, 16, SE (2020/2022)
Google Pixel
3, 4, 5, 6, 7, 8, 9 (all variants)
Samsung Galaxy
S20+, S21+, S22+, S23, S24, Note 20, Z Fold/Flip
Oppo / Motorola
Find X3 Pro, Razr 2022+, Edge 40+ (model-specific)
Not sure? Dial *#06# on your phone — if you see an "EID", you're eSIM-ready.
03 — eSIM vs Physical SIM
Which is right for you?
| Feature | eSIM | Physical SIM |
|---|---|---|
| Activation time | ~5 minutes via QR | 1–3 business days |
| Travel-friendly | Yes — add eSIMs while abroad | Need to swap physical card |
| Multi-line | Up to 8 eSIMs on iPhone 14+ | 1 SIM slot only |
| Risk of loss | None — digital | Can be lost / damaged |
| Older phone support | iPhone XS+, Pixel 3+, S20+ | Universal |
| Number porting | Same as physical | Same as eSIM |
04 — Number Porting (MNP)
Bring your number with you.
Mobile Number Portability (MNP) is your right under Australian law — providers must port your number, usually free, within 4 hours.
Don't cancel your old plan
Cancelling first kills your number. Start the port from your new provider — they handle it.
Have your details ready
You'll need your old SIM number (or account number), DOB, and the number to port.
Wait 1–4 hours
Your new SIM activates, your old one disconnects. SMS confirms when complete.
Tip: Port outside business hours? Most carriers also process 8am–10pm AEST 7 days a week.
Heads up: these details are a guide only and are subject to the service provider's policy and process. Porting timelines and requirements can vary between carriers.